At Pro Cycling Shop, we’re committed to providing premium cycling components with fast, reliable delivery to cyclists worldwide. Below you’ll find answers to common questions about our products, shipping, returns, and more.

Product Questions

What types of cycling products do you specialize in?
We offer a comprehensive range of high-performance cycling components including bearings, bikes, bottom brackets, brakes, drivetrain components, e-bike accessories, frames, groupsets, and cockpit components. Whether you’re building a gravel bike or upgrading your road bike’s drivetrain, we have the parts you need.
Do you sell complete bikes or just components?
We offer both complete bikes and individual components, allowing you to either purchase a ready-to-ride machine or build your dream bike from scratch with our premium parts selection.
Are your components compatible with all bike brands?
Most of our components follow industry standards and are compatible with major bike brands. For specific compatibility questions, please check product specifications or contact our customer service team.

Shipping & Delivery

Where do you ship from and how long does delivery take?
All orders ship from our warehouse in Glendale, Arizona. We offer two shipping options:
Standard Shipping ($12.95): 10-15 business days via DHL/FedEx
Free Shipping (orders over $50): 15-25 business days via EMS
Processing time is 1-2 business days before dispatch.
Do you ship internationally?
Yes! We ship worldwide except for some remote areas in Asia and other locations. All customs and import duties are calculated at checkout for complete transparency.
How can I track my order?
You’ll receive tracking information via email as soon as your order ships. Our premium carrier partners provide real-time tracking so you can monitor your package’s journey.
Why should I trust your packaging?
Our team consists of cycling enthusiasts who understand how to properly pack delicate components. We use specialized packaging materials to prevent damage during transit, whether you’re ordering a single derailleur or a complete frameset.

Returns & Exchanges

What’s your return policy?
We offer hassle-free returns within 15 days of receiving your order. Simply contact our customer service team at [email protected] to initiate the process.
Do I have to pay for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Payment & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Do you offer any financing options?
Currently we don’t offer financing, but we do provide competitive pricing on all our premium cycling components and regular deals to help you save on your build.

Technical Support

I need help installing components I purchased. Can you help?
While we can’t provide hands-on installation support, our team can offer general guidance for component installation. For complex builds, we recommend consulting with a professional bike mechanic.
How do I contact customer service?
Our customer service team is available via email at [email protected]. We typically respond within 24 hours during business days.
What’s your physical address?
Pro Cycling Shop
8404 West Myrtle Avenue
Glendale, AZ 85305
United States
Ready to build your dream bike? Shop our daily deals on premium cycling gear and experience our fast, reliable delivery service. Whether you’re upgrading your drivetrain or need replacement cables, we’ll get your parts to you quickly so you can spend less time waiting and more time riding.