At Pro Cycling Shop, we’re committed to getting high-performance cycling components to riders worldwide with precision and care. Our policies are designed by cyclists, for cyclists, ensuring you spend more time riding and less time waiting.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two reliable shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Includes full tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Includes basic tracking

Note for International Customers: We ship worldwide except to certain Asian countries and remote regions. Please be aware that customs fees, taxes, or import duties may apply and are the customer’s responsibility.

Returns & Exchanges

We stand behind every component we sell. If any item doesn’t meet your expectations, our streamlined returns process gets you back on the road quickly.

Return Policy Overview

  • Return window: 15 days from delivery date
  • Items must be unused and in original condition with all packaging and accessories
  • Original shipping costs are non-refundable
  • Customer pays return shipping unless the return is due to our error

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Bearings & Bottom Brackets (once installed)
  • Chains & Cassettes (if removed from packaging)
  • Grips & Handlebar Tape (unwrapped products)
  • E-Bike Accessories with activated warranties
  • Custom or special order components

Simple 3-Step Return Process

Step 1: Initiate Your Return

Email our support team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer refund or exchange

Sample Email Template:

Subject: Return Request – Order #[Your Order Number]

Dear Pro Cycling Shop Team,

I would like to initiate a return for the following item(s) from order #[Your Order Number]:

– [Product Name] (SKU: [if available])
– Quantity: [X]
Reason for return: [Please specify – sizing, defect, wrong item, etc.] [ ] I would like a refund
[ ] I would like to exchange for: [Product Name/SKU]

Shipping Address:
[Your Name]
[Your Address]

Best regards,
[Your Name]
[Your Contact Email]

Step 2: Package & Ship

Once approved, you’ll receive a Return Merchandise Authorization (RMA) number and instructions.

  • Repackage items in original packaging with all accessories
  • Include the RMA number clearly on the package
  • Ship to our warehouse at:
Pro Cycling Shop Returns
8404 West Myrtle Avenue
Glendale, AZ 85305
USA

International Returns: Mark the package as “RETURNED GOODS” to avoid customs fees. We recommend using tracked shipping (DHL/FedEx).

Step 3: Refund or Exchange

Upon receipt and inspection (typically 3-5 business days):

  • Refunds: Issued to your original payment method within 3-5 business days
  • Exchanges: Shipped via your selected method (standard or free shipping)

Damaged or Defective Items

If you receive a damaged or defective component (especially critical for drivetrain parts):

  • Contact us within 48 hours of delivery
  • Provide photos of the damage/defect
  • We’ll arrange a prepaid return label if applicable

Performance Guarantee

We stand behind every bearing, groupset, and component we sell. If a properly installed part fails within 30 days due to manufacturing defects, we’ll replace it at no cost (excluding wear items like chains and cassettes).

For any questions about our shipping or returns policy, contact our Customer Service Team – we’re cyclists helping cyclists.

Email: [email protected]